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Past 90 Days
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Alert History
Qualtrics - Degradation of Service on Feb 20, 2024, 2:45pm - Feb 22, 2024, 3:15pm
Start: Tuesday, February 20, 2024 - 2:45pm End: Thursday, February 22, 2024 - 3:15pm Updates Thursday, February 22, 2024 - 3:15pm This issue has been resolved. Description Email distributions through Qualtrics are not being sent. ITS is investigating. Services Qualtrics Last updated: Thursday, February 22, 2024 - 3:14pm
Multiple Services - Degradation of Service on Nov 6, 2023, 8:30am
Start: Monday, November 6, 2023 - 8:30am End: Monday, November 6, 2023 - 9:30am Updates Monday, November 6, 2023 - 9:30am The issue has been resolved. Description There are login issues to services that use Shibboleth authentication. Examples of affected services include SiteNow/Drupal, Qualtrics, Zoom, UICapture/Panopto, Cherwell, and TeamDynamix. ITS staff are investigating. Services Qualtrics Shibboleth SiteNow TeamDynamix UICapture Zoom Last updated: Monday, November 6, 2023 - 9:34am
Qualtrics - Outage on Sep 8, 2023, 8:45am
Start: Friday, September 8, 2023 - 8:45am End: Friday, September 8, 2023 - 9:45am Updates Friday, September 8, 2023 - 9:45am This issue has been resolved. Friday, September 8, 2023 - 9:30am Qualtricsappears to be working. ITS staff will continue to monitor. Description Qualtrics (uiowa.qualtrics.com) is experiencing an outage. Users may not be able to login, or if they are able to login, they may receive internal errors when trying to access content. ITS staff are investigating the issue. Services Qualtrics Last updated: Friday, September 8, 2023 - 9:51am
Qualtrics - Outage on Apr 19, 2022, 8:00am
Start: Tuesday, April 19, 2022 - 8:00am End: Tuesday, April 19, 2022 - 10:00am Updates Tuesday, April 19, 2022 - 10:00am This issue has been resolved. Description The Qualtrics service is down. Qualtrics support is working to resolve the issue. Services Qualtrics Last updated: Tuesday, April 19, 2022 - 9:59am
Qualtrics - Degradation of Service on Feb 28, 2022, 12:00pm - Mar 2, 2022, 8:00am
Start: Monday, February 28, 2022 - 12:00pm End: Wednesday, March 2, 2022 - 8:00am Updates Wednesday, March 2, 2022 - 8:15am This issue has been resolved. Description Qualtrics users may experience interruptions in email deliverability for Qualtrics survey reporting and notifications. Qualtrics support is working on a resolution. Updates concerning this issue can be found at https://www.qualtrics.com/status/. Services Qualtrics Last updated: Wednesday, March 2, 2022 - 8:17am
Qualtrics - Outage on Sep 16, 2021, 10:30am
Start: Thursday, September 16, 2021 - 10:30am End: Thursday, September 16, 2021 - 10:45am Updates Thursday, September 16, 2021 - 10:45am Theissue has been resolved. Description There are issues signing intoQualtrics. ITS is investigating. Services Qualtrics Last updated: Thursday, September 16, 2021 - 10:45am
Qualtrics - Outage on Jul 22, 2021, 11:15am
Start: Thursday, July 22, 2021 - 11:15am End: Thursday, July 22, 2021 - 12:00pm Updates Thursday, July 22, 2021 - 12:00pm This issue is resolved. Description The Qualtrics service is down. Qualtrics support is working to resolve the issue. Services Qualtrics Last updated: Thursday, July 22, 2021 - 12:03pm
Qualtrics - Outage on Jan 29, 2020, 1:15pm
Start: Wednesday, January 29, 2020 - 1:15pm End: Wednesday, January 29, 2020 - 2:45pm Updates Wednesday, January 29, 2020 - 2:45pm The issue has been resolved. Description Qualtrics is down. ITS is working with the vendor to resolve the issue as quickly as possible. Services Qualtrics Last updated: Wednesday, January 29, 2020 - 2:48pm
Qualtrics - Outage on Aug 12, 2019, 4:30pm
Start: Monday, August 12, 2019 - 4:30pm End: Monday, August 12, 2019 - 5:30pm Updates Monday, August 12, 2019 - 5:30pm The issues with accessing Qualtrics have been resolved. Please contact the ITS Help Desk if you have any issues using this service. Description We are currently experiencing problems accessing Qualtrics. We are working with the vendor to resolve the issue as quickly as possible. This posting will be updated with any additional information. Services Qualtrics Last updated: Monday, August 12, 2019 - 5:42pm
Qualtrics - Degradation of Service on Apr 23, 2019, 9:45am - Apr 25, 2019, 9:30am
Start: Tuesday, April 23, 2019 - 9:45am End: Thursday, April 25, 2019 - 9:30am Updates Thursday, April 25, 2019 - 9:30am Qualtrics support has resolved this issue. Please contact the ITS Help Desk if you have any further problems using this service. Description Qualtrics survey owners that replace their own email address with a departmental email address as the “Reply-To” address in the Distributions tab of a survey may receive the following error: "The reply-to email address must be either your account's email address or an address with an authorized domain for your organization." Qualtricssupport isworking to resolve the problem. Services Qualtrics Last updated: Thursday, April 25, 2019 - 9:38am
Qualtrics - Maintenance on Nov 30, 2018, 11:00pm - Dec 1, 2018, 1:00am
Start: Friday, November 30, 2018 - 11:00pm End: Saturday, December 1, 2018 - 1:00am Description The Qualtrics platform (https://uiowa.qualtrics.com) will be unavailable for scheduled maintenance. Services Qualtrics Last updated: Saturday, December 1, 2018 - 1:00am
Qualtrics - Outage on Nov 14, 2018, 7:00pm
Start: Wednesday, November 14, 2018 - 7:00pm End: Wednesday, November 14, 2018 - 7:30pm Updates Wednesday, November 14, 2018 - 7:30pm This issue has been resolved. Description We are currently experiencing problems accessing Qualtrics. ITS technicians contacted QualtricsSupport and they verified that there is an issue with one of their data centers and they are currently working to resolve the issue as soon as possible. This posting will be updated with any additional information. Services Qualtrics Last updated: Wednesday, November 14, 2018 - 7:28pm
Qualtrics - Outage on May 21, 2018, 10:00am
Start: Monday, May 21, 2018 - 10:00am End: Monday, May 21, 2018 - 12:15pm Updates Monday, May 21, 2018 - 12:30pm This issue has been resolved. Description We are currently experiencing problems logging into Qualtrics. Our support staff contacted Qualtrics support; they are having some issues with their data centers and their top priority is to get logins restored. We will update this notice as soon as more information is available. Services Qualtrics Last updated: Monday, May 21, 2018 - 12:24pm
Qualtrics - Maintenance on Apr 17, 2018, 10:00am
Start: Tuesday, April 17, 2018 - 10:00am End: Tuesday, April 17, 2018 - 10:15am Description The Qualtrics service will undergo a maintenance update. Services Qualtrics Last updated: Tuesday, April 17, 2018 - 10:15am
Qualtrics - Degradation of Service on Mar 21, 2018, 11:30am
Start: Wednesday, March 21, 2018 - 11:30am End: Wednesday, March 21, 2018 - 1:30pm Description Update: The issue has been resolved by the vendor. Please contact the ITS Help Desk if you experience any further problems using this service. Original Notice: The Qualtrics survey tool at https://uiowa.qualtrics.com is experiencing a data transfer delay that is causing slowness when using the tool. The support team at Qualtrics is working to resolve the issue. Services Qualtrics Last updated: Wednesday, March 21, 2018 - 1:40pm
Qualtrics - Outage on Mar 19, 2018, 10:00am
Start: Monday, March 19, 2018 - 10:00am End: Monday, March 19, 2018 - 10:45am Description Update: The problems accessing Qualtrics have been resolved. Please contact the ITS Help Desk if you experience any other issues using this service. Original Notice: We are currently experiencing problems with accessing Qualtrics. ITS support staff are working with the vendor to fix this problem as quickly as possible. Services Qualtrics Last updated: Monday, March 19, 2018 - 10:54am
Qualtrics - Degradation of Service on Dec 13, 2017, 11:30am - Dec 18, 2017, 3:00pm
Start: Wednesday, December 13, 2017 - 11:30am End: Monday, December 18, 2017 - 3:00pm Description Update: Qualtrics resolved this problem. Please contact the ITS Help Desk if you have any further problems using this service. Original Notice: Qualtrics has reported issues with one of their data centers. This is causing intermittent issues using the Qualtricssurvey tool athttps://its.uiowa.edu/qualtrics. A small set of users are having problems logging in and using the survey tools. Qualtrics is working to resolve this as soon as possible. Services Qualtrics Last updated: Monday, December 18, 2017 - 3:25pm
Qualtrics - Degradation of Service on Jul 12, 2017, 9:45am - Jul 17, 2017, 12:00pm
Start: Wednesday, July 12, 2017 - 9:45am End: Monday, July 17, 2017 - 12:00pm Description Update: QualtricsSupport has resolved the problem. Please contact the ITS Help Desk if you continue to experience issues. Original Notice: We arecurrently experiencing an issue with new users attempting to access Qualtrics.This issue impacts users authenticating to Qualtrics for the first time in order to create a new account. After authenticating, the user is presented with a blank screen. QualtricsSupport is aware of this issue, and are working to resolve the problem. Services Qualtrics Last updated: Monday, July 17, 2017 - 12:10pm
Multiple Services - Outage on Feb 28, 2017, 11:45am
Start: Tuesday, February 28, 2017 - 11:45am End: Tuesday, February 28, 2017 - 6:00pm Updates Tuesday, February 28, 2017 - 6:00pm The issues with Canvas are resolved. Please contact the ITS Help Desk if you have any problems using this service. Tuesday, February 28, 2017 - 4:30pm Canvas courses are starting to come back online, but are loading slowly. The outage earlier todaydue to issues with Amazon Web Services in the cloud may not be fully resolved. Amazon has repaired access to existing files in Canvas. Uploading new files to Canvas is not working correctly. The issues with Qualtrics and Lynda.com are resolved. Tuesday, February 28, 2017 - 12:30pm This outage is due to issues with Amazon Web Services in the cloud. Other services impacted that are not available areQualtrics, UI Capture (Panopto) and Lynda.com. Description The ICON service is down. Support staff are working to resolve the issue. This notice will be updated once we have more information. Services ICON Qualtrics UICapture Last updated: Tuesday, February 28, 2017 - 6:05pm
Qualtrics - Outage on Oct 21, 2016, 11:45am
Start: Friday, October 21, 2016 - 11:45am End: Friday, October 21, 2016 - 5:45pm Description Users on campus are not able to log in to theQualtrics survey tool athttps://uiowa.qualtrics.com. We are working with the vendor to resolve the issue as quickly as possible. This notice will be updated as soon as we have more information. Services Qualtrics Last updated: Friday, October 21, 2016 - 5:50pm
Qualtrics - Outage on Oct 19, 2016, 11:45am
Start: Wednesday, October 19, 2016 - 11:45am End: Wednesday, October 19, 2016 - 1:45pm Description Users on campus are not able to log in to theQualtrics survey tool athttps://uiowa.qualtrics.com. We are working with the vendor to resolve the issue as quickly as possible. This notice will be updated as soon as we have more information. Services Qualtrics Last updated: Wednesday, October 19, 2016 - 1:51pm
Qualtrics - Outage on Jun 20, 2016, 10:45am
Start: Monday, June 20, 2016 - 10:45am End: Monday, June 20, 2016 - 2:00pm Description ITS is currently experiencing some issues with Qualtrics at this time. QualtricsEngineers are working to resolve this as quickly as possible. Some users may get logged in, but will have errors when trying anything. Some users can't log in at all.We will keep this outage update with any new information that is given to us. Services Qualtrics Last updated: Wednesday, September 15, 2021 - 2:40pm
