The map below depicts the most recent cities in the United States where Verizon Fios users have reported problems and outages. If you are experiencing problems with Verizon Fios, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Verizon Fios users affected:
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Verizon Fios is a bundled broadband internet access, telephone, and television service that operates over a fiber-optic communications network with over 5 million customers in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Washington, D.C., DC | 184 |
| Philadelphia, PA | 164 |
| Brooklyn, NY | 126 |
| New York City, NY | 101 |
| Baltimore, MD | 30 |
| Pittsburgh, PA | 28 |
| Newark, NJ | 28 |
| Jersey City, NJ | 25 |
| The Bronx, NY | 22 |
| Arlington, VA | 20 |
| Herndon, VA | 20 |
| Richmond, VA | 20 |
| Fairfax, VA | 18 |
| Virginia Beach, VA | 17 |
| Queens, NY | 16 |
| Ashburn, VA | 16 |
| Louisville, OH | 16 |
| Staten Island, NY | 14 |
| Alexandria, VA | 14 |
| Buffalo, NY | 13 |
| Boston, MA | 13 |
| Wilmington, DE | 12 |
| Oklahoma City, OK | 12 |
| Plymouth Meeting, PA | 11 |
| Westville, NJ | 11 |
| Norfolk, VA | 10 |
| Birmingham, AL | 10 |
| Atlanta, GA | 9 |
| Silver Spring, MD | 9 |
| Reston, VA | 9 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Verizon Fios Issues Reports
Latest outage, problems and issue reports in social media:
Colette Brissett (@borntweeter) reported @verizonfios OMG, your customer service sucks, VerizonFIOS!! Utube, I am seriously thinking of you!!!
- Mr Corel (@MrCorel) reported
Do not get @verizonfios! Customer service is terrible. Long time customer bait and switched me. Avoid!
- Chandler 🌹 (@AreaCodeGreetin) reported
It didn't work one phone with a tech for over an hour nothing so now waiting till Monday because your **** doesn't work... expect for all service outage to be prorated and in the mean time @verizonfios we will be selecting a new provider after you fix everything... The box that
- tater (@easy3putt) reported
@TheRealTarheel @Verizon Over my head, let me guess, fios/ cellular data wasn't working? Like hundreds of thousands of others? Better call to let them know and harass a poor CS rep! Bet they had no idea or any network monitoring informing them the second something breaks until you called! Great job!
- Erica Cole Harms (@ericamcole) reported fromWaltham, Massachusetts
I called that line and got a recorded message that the line wasn’t working and to call back another time. Meanwhile I am paying you every month for spotty service and am still waiting on the promos. BS. This is a warning to anyone thinking about FIOS. Rethink it. #verizonfios
- brokenrave (@brokenrave_) reported
@VerizonSupport @verizonfios why bother asking customers for a callback when you just hang up on them multiple times? I’m paying for 500mbps and am getting 15mbps up and down. How am I supposed to work from home when I don’t have stable internet?!
- Dan Malito - CanIPlayThat.com , Blood-Cancer.com (@danielpmalito) reported
@LawverSays @verizonfios When I had issues for months I finally found the email for the CEO, CFO, and CSO, and one emailed me back. It was resolved within a week. DM me if you want those email addrs.
- Julia Beth (@JuliaGulia_) reported
@Xfinity cannot wait to CANCEL and call @verizonfios for better service and packages
- Heather Lawver @🏡 (@LawverSays) reported
*sigh* I have no internet. For the past several months, my @VerizonFios has been randomly throttling my speed, then my network just disappears. Finally got to talk to them about it. It happened during the call! But they still have no clue why. And now it’s completely gone.
- RetiredGambler (@7_ryguy) reported
@MLB: watch our sport Me: trying to watch the ******* Yankees game after spending $300 a month on cable @verizonfios **** YOU I can't stream a Yankees game ??? You're conniving ***** and I hope you all ******* die a slow and painful death
- Solchu‧º· 🇦🇷7º (@pokaban) reported
HELP FIOS HELP
- Al Pachinko (@2RLove_) reported
@AZsabre Yeah, I saw that this morning. The main issue is time to play. Once we get into the bigger space I’ll be able to play no problem. Also, Fios.
- ru😼n (@watIsAgoodUsern) reported
@csd_was_taken Or so you buy their own home wifi solution (Verizon FiOS, etc) or cellular plans for your tablet. Whatever way it's still a loss for us </3
- Verizon Support (@VerizonSupport) reported
@Manutdglory011 Is this in regard to a Verizon Wireless (mobile phone), or a Fios/DSL (Internet/TV/landline) service?
- Elan Durham (@europabridge1) reported
OMG, I've just spent more than 2 hours detailing the nightmare of 3 days of absolutely bewilderingly sh*t @verizonfios Customer Service in an email to Corporate. Three days trying to sort their nonsense and now an email that took 2 hours to write. May I have a beer, please?
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