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The latest reports from users having issues in Boston come from postal codes 02127, 02293, 02128, 02118, 02113, 02215, 02210 and 02119.
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 125,486 ratings
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Problems in the last 24 hours in Boston, Massachusetts
The chart below shows the number of Comcast Xfinity reports we have received in the last 24 hours from users in Boston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map Near Boston, Suffolk County, Massachusetts
The most recent Comcast Xfinity outage reports came from the following cities:Medford, Boston, Arlington, Newton, Cambridge, Brighton, Lynn, Chelsea, Jamaica Plain, Somerville, Stoneham, Salem, Brookline, Dorchester and Everett.
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| City | Problem Type | Report Time |
|---|---|---|
 Boston | Internet | |
| Medford | ||
| Boston | Internet | |
| Boston | Phone | |
| Medford | Wi-fi | |
| Arlington | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports Near Boston, Massachusetts
Latest outage, problems and issue reports in Boston and nearby locations:
- Emily Hostetler (@em_hostetler) reported fromCambridge, Massachusetts
Hi @comcastcares me and my friends trying to work in Cambridge & Somerville, MA can’t get a stable WiFi signal. Anything happening we should know about? Thanks! #comcast #xfinity
- K'Loni Sky, BA, MSM, MSW21 (@KLoniSky) reported fromBoston, Massachusetts
@Xfinity problems with my internet!!! This disruption is getting in the way of me finishing my final paper for class.
- Marg0Pol0 (@Marg0Pol0) reported fromBoston, Massachusetts
Also, I thought I'd let everyone know that I'm going to be moving soon too. This actually is going to solve one of my big issues with me streaming. That being my connection, and leaving Comcast behind. I do need a new capture card, and may need to do that sooner rather than later
- Dave Hunter (@hypnocoach183) reported fromLynn Community Based Outpatient Clinic (CBOC), Massachusetts
@comcastcares Why does the @MSNBC channel on your platform have constant broadcast issues with freezes and other technical issues? No other channel has the same chronic issues. Why? Constantly restarting the system isn't a solution here.
- Catherine Walsh (@MirahCatherine) reported fromMilton Center, Massachusetts
@Xfinity need customer service? Can’t get them on the phone
- jajordan13 (@jajordan13) reported fromBoston, Massachusetts
@comcast @Xfinity your chat bot system stinks! The fact that when something fails or disconnects you have to go back through it and get to someone who has no idea your problem is inexcusable. 4 hours in and no solutions despite the best efforts of your customer care people!
- Dave Hunter (@hypnocoach183) reported fromLynn Community Based Outpatient Clinic (CBOC), Massachusetts
@comcastcares Please, please fix the problem with MSNBC being distorted with both audio and picture freezes and interruptions. This is unacceptable and has been occurring for months. Thank you.
- lauren, la fille canard (@ljs39) reported fromBoston, Massachusetts
@PupsAndPucks just maybe not immediately because the internet is broken there and Comcast is due to arrive after me
- Becca (@beccamarottaa) reported fromSaugus, Massachusetts
Getting someone on the phone at @Xfinity is a completely nightmare now. You have to actually fight with the damn robot just to speak to a live person. I can’t express how badly I want to cancel my services. The most complicated company I’ve ever dealt with
- David Dobrindt (@SleeplaterDave) reported fromMilton Center, Massachusetts
Every. Single. Day my @Xfinity tv goes out on more than one TV in my house. Biggest waste of money, monopolies are horrible for consumers. I can’t just sit and turn the tv on, it’s always a process to unplug and call @comcast.
- g̴̡̢̢̲͕̬̞̩̟͉̗̮̺̟̱̈́̑̌̍͝ó̴̬͍̰̪̻̳̤̮̼̲̜̰̤̠̂̈́̀͝͠n̸̢̡͔ (@ryanttb) reported fromSomerville, Massachusetts
@comcastcares Hi, I'm upgrading my 3rd party cable modem to a new 3rd party which can handle gig speeds. Can you help me activate it?
- x æ a-12 musk (@jackieroze) reported fromMedford, Massachusetts
love how it’s easier to shut off my electricity when moving than it is to cancel my internet through Comcast
- Queens Child Project Project Manager (@SoloChills) reported fromBoston, Massachusetts
@SausageFierce @Says_LifeAsKing Damn Xfinity dropped Starz from the premium package
- Dave Bolger (@DWBolger) reported fromNewton, Massachusetts
@Xfinity Repeated loss of internet and when I do have it I get 62 mbps coming into the gateway (I pay for 600). Been a problem for months. Samreen has told me to expect a call from the higher fix team. I’d just like to get the internet I pay for please
- Dave Hunter (@hypnocoach183) reported fromLynn Community Based Outpatient Clinic (CBOC), Massachusetts
@MSNBC @comcast @comcastcares Your chronic technical problems are rendering your network unwatchable. Hard to be a viewer when you don't care enough to put out a viewer friendly broadcast.
- ❤🏳️🌈 Lovable BradHound 🏳️🌈❤ (@BradHound) reported fromEverett, Massachusetts
Okay....I ask you all a question: Who has a Xfinity Flex (free box) when you're a Xfinity subscriber or not? Is it good or bad?
- Jonny (@jonnyboy823) reported fromChelsea, Massachusetts
.@comcastcares @comcast There was mix-up w/new account for me and with first-time billing. I called and spoke w/ Christine in the Chelmsford, MA call center and she was amazing. She resolved the problem & couldn’t have been nicer. Please recognize her!
- Randy Vera (@randyvera) reported fromBoston, Massachusetts
@Xfinity been on the phone in hell getting passed back and forth through your automated system for an hour - worst service ever.
- Becca (@beccamarottaa) reported fromMedford, Massachusetts
@ali_bubbles10 @Xfinity Yup. The worst answering service ever and then they go “please use our self help service before an agent” and now you have to call over again. I hate this company
- Nic (@aelios817) reported fromRevere, Massachusetts
@comcastcares is there currently an issue with your service? No outages on your map but severe issues (Greater Boston area)
Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- CDL MW (@LoyauNathan) reported
@Xfinity hello , i have a problème and i cant fix it. My problème is the account because i cant creat account with phone number. I from France and in france we dont have the same phone number so i cant creat my account xfinity for get my reward. Please help me.
- Kay Slaven (@kslaven) reported
@Xfinity your tech service as much to be desired. Tech refusing to install a second box even though that is what we paid for? Ran out without even doing proper internet speed test. So unacceptable.
- David Webb (@revdrw) reported
Absolutely horrible experience with Xfinity customer service for TV. Spent 8.5 hours over 4 different chats with live agents with no resolution to problem. Still no resolution. #xfinity #xfinitycustomerservice Steer clear.
- Tyler Blankenship (SunnySydeRamsay) (@tblank0) reported
@comcastcares any specific reason why there are repeated service outages? Equipment replacement, anything? Just curious
- J_Mac16 (@MacKvY16) reported
@jaceyspencerr Calling AT&T is the worst! Them and Comcast!
- Thats whats up! (@jumper71) reported
@Xfinity Hi, I'm just wondering if Comcast is tracking the "no more rental fees" for the modems? Many of us have had them for years and what is the solution or is this the reason why the price has been increased?
- Todd, the "Socially Distanced" Pool Float (@NATFXDA) reported
@FoutonAD This is one of many reasons I dumped Comcast years ago. Any time there was an issue, they defaulted to blaming inside wiring. Always took 7-10 days to get a tech out, who immediately verified it was their issue.I assume you don't have any other options?
- Chelsea Christer (@chelsmark) reported
My husband couldn’t figure out what to get me for Christmas & in the last week he’s started taking steps to work with Xfinity to fix our sh*tty internet situation (it’s a long story but I’ve been complaining about it for literally years) & honestly this is the best gift EVER.
- Broke_Sim (@Broke_Sim) reported
Anyone having Comcast slow internet issues now? Having no fast internet anymore.
- Kevin L Williams (@KevinLWilliams6) reported
@KellyClarksonTV @Xfinity @comcast Why is this stupid show even still on?? She is a no talent little pig of a woman with little talent, who did she blow to get this gig?
